Terms and Conditions

Jibby Branding Terms and Conditions 

Last Updated 10-02-2025

 

Thank you for visiting our official website. At Jibby Branding, we value your trust and are committed to protecting your privacy while providing exceptional services. These Terms and Conditions govern your use of our website and services, including the ordering, customization, sales, and delivery of promotional items, branding and/or office apparel.

These Terms and Conditions outline the rules and guidelines for interacting with our platform. By engaging with Jibby Branding, accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, we kindly ask that you refrain from using our services.

Our platform is designed to offer a seamless experience where you can explore a variety of customizable products tailored to meet your unique branding needs. From promotional office apparel to personalized branding solutions, our goal is to deliver quality products that reflect your vision while safeguarding your personal information.

1. Definitions

We are a private company specializing in supplying corporate branding. Our services encompass a wide range of branding solutions, including supplying promotional items, branding perfect for exhibitions and various marketing-related exercises, as well as corporate gifts and branded/unbranded office essentials.

Definitions

  • Company: Refers to Jibby Branding.
  • Services: Includes all branding and promotional item services offered by the Company.
  • Client: Refers to any individual or entity that engages with the Company for its services.

By engaging with us, you are accepting and consenting to our practices regarding the processing of personal information as outlined in our privacy notice. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. 

2. Service Agreement

By placing an order with us, you enter into a binding agreement with Jibby Branding. The details of the services, including pricing and timelines, will be outlined in this service agreement.

Prices for our services are subject to change without notice. All payments must be made as specified in our service agreement. Failure to make timely payments may result in delays or cancellation of services.

Clients may place orders for goods, which Jibby Branding may accept or reject at its discretion, acceptance depending on stock availability, accurate product information (including price), and successful payment or payment authorization.

Jibby Branding will process the Client’s order only after:

    • Availability of the requested Goods.
    • Receipt of payment – a deposit or full payment for branded or unbranded orders.
    • Proof of payment is sent to the assigned branding consultant.
    • Written confirmation of the order is provided to the Client.

Due to daily stock changes, Jibby Branding cannot guarantee the availability of Goods until:

    • The deposit of 60% is paid.

The Client is solely responsible for ensuring the ordered Goods are correct and suitable for their intended purpose. Jibby Branding is not liable for any incorrect selection made by the Client.

 

3. Quotation

  • Jibby Branding will give the Client a quote for the requested products. This quote will be valid for the time stated on the quote, or if no time is specified, it will be valid for 14 days.
  • Quotes depend on the availability of products and may be corrected for honest mistakes by Jibby Branding. 
  • Prices on quotes can change due to cost increases before the Client accepts the order.
  • Quotes depend on stock availability when the Client confirms the order, either by paying the 60% deposit or full cost of the order, as determined by Jibby Branding.

 

4.Payment & Order Release Terms

 

Price Adjustment

      • Prices for our services are subject to change without notice. 
      • All prices will be invoiced in South African Rand (ZAR). 
      • Quotations or proforma invoices are valid for 14 days from the quotation date, subject to stock availability. 
      • Any price adjustments due to fluctuations in Merchandise Prices, freight charges, or other costs will be communicated through written notice and will be borne by the client.
      • Orders will be processed at the price applicable at dispatch.

Deposit & Final Payment

      • A 60% deposit of the quoted or adjusted price is required before any Goods or Services are provided (this excludes Delivery charges).
      • The remaining 40% and any additional costs must be paid before delivery.
      • Orders under R5000.00 require full payment upfront (this excludes Delivery charges).

Late Payments & Interest

      • If the balance is not paid within 7 days of request, interest of prime +4% will apply, along with daily storage fees.

Payment Methods

      • Accepted payment below:
      • Direct Bank Transfer/Payment (EFT)
      • Jibby Branding does not accept cash payments.
  • International payments may require a processing period of 4 to 7 business days; orders linked to these transactions will be dispatched upon validation of payment.

 

5. Artwork Approval and Branding Terms

 

    • Order Processing Timelines
      • Production timelines typically take 7-10 working days from the date we receive signed approval of your artwork. 
      • Please ensure that all artwork is provided in vector PDF format or high-resolution JPEG (minimum 3MB) along with the CMYK color breakdown to avoid delays.


    • Approval Requirement

Jibby Branding will provide the Client with an artwork proof via email or another electronic format. This proof will show how the Client’s logo or image will appear on the Goods. No production or further services will proceed until the Client has signed and returned the approved artwork. Artwork approvals will only be accepted in writing—no verbal approvals.

 

    • Permanent Branding
      • The Client must confirm in writing if permanent branding is required.
    • Artwork, Changes & Delays
      • Any requested changes to the artwork will require a new proof for approval, which may delay the delivery date.
      • Jibby Branding is not responsible for delays caused by artwork changes.
      • Any changes made after artwork approval and after plates/screens have been created will result in additional costs for the Client.


    • Client Responsibility
      • The Client must carefully review the artwork for errors (e.g., spelling, colors, sizing, image placement) before approval.
      • Jibby is not responsible for errors that were approved by the Client, including any resulting costs or damages.
    • Artwork File Ownership & Color Representation
      • If the Client cancels the order, Jibby Branding reserves the right to withhold the artwork files.
      • Colors displayed in electronic proof may differ from the final printed product due to screen variations.
      • Printing colors will be matched as closely as possible to Pantone references or supplied swatches. However, due to material differences, a 100% exact color match cannot be guaranteed. Jibby Branding is not liable for color variations.
    • Approval Deadline & Cancellation
      • The Client must approve the artwork within 7 calendar days of receiving the final layout.
      • If approval is not received within this period, the Goods will be returned to the warehouse, and a cancellation fee of 35% of the total order value will apply.
      • Artwork approvals will not be accepted over the phone. 


6. Limitations, Availability, and Liabilities

 

Stock Availability

      • Please be aware that product availability is limited and may vary based on stock levels.
      • If Goods are unavailable after payment, Jibby Branding may cancel or modify the Order, offering alternatives or refunds.
      • Jibby Branding is not liable for any losses due to stock unavailability.
      • While we strive to maintain accurate descriptions and availability on our website, unforeseen circumstances may affect stock levels. If an item becomes unavailable after an order is placed, we will promptly notify you and provide a refund if necessary.
      • By placing an order or making a purchase, you acknowledge that you have read and understood these Terms and Conditions.
      • Furthermore, Jibby Branding shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the specific service in question. This ensures that while we aim to deliver quality products and services, our responsibility is confined to the value of your purchase.

Liability & Guarantees

      • Some goods are sold “as provided” without warranties for defects and some services are provided without guarantees.
      • Jibby Branding is not liable for consequential damages, loss of profits, or third-party liabilities.
      • Jibby Branding is not responsible for damages due to misuse, abuse, or neglect of goods or services

 

7. Delivery, Cancellation, Returns and Warranties

 

    • Delivery of Goods and Ownership
        • Ownership remains with Jibby Branding until full payment is received.
        • Orders will be delivered within 4 to 10 working days after production is completed. 
        • All deliveries will require a signature from the client as proof of receipt. If no one is available at the delivery address, a re-delivery will be attempted.
        • Should re-delivery fail, the products will be returned to our premises, and any additional delivery costs will be charged to the client.
        • Size & weight restrictions on bulky items apply—clients should confirm with Sales.
        • Jibby Branding will provide a courier quote, if needed
        • Once paid, delivery will be arranged to the client’s address.

Freight Insurance

        • Available upon written request.
        • Freight insurance remains the client's responsibility.
        • Must be paid in full before dispatch.

Delivery Terms

          • Delivery is to the front entrance unless agreed otherwise in writing.
          • Late or non-delivery liability is excluded—Jibby Branding is not responsible for losses due to delays.
          • The courier is deemed the client’s agent, regardless of who booked or paid for it.

Redelivery & Additional Costs

        • If delivery fails due to client error (incorrect address, refusal, or unclaimed order), the client must pay additional delivery costs.
        • Please be aware that delivery times are estimates only and may be impacted by events beyond our control, fulfillment is based on availability and orders may be delivered in parts.
        • If any damages or shortages occur, they must be reported within 24 hours of delivery, including photos.
        • Failure to report means the goods are accepted in good condition.
        • Returns or refusals require prior written approval.
        • Jibby Branding is not liable for delays.

 

    • Cancellations
        • Once an order is confirmed, it becomes a binding contract and cannot be canceled or paused without incurring fees. 
        • For confirmed orders not yet printed, a 35% cancellation fee will apply. If printing has commenced, a 100% cancellation fee is applicable.
        • Jibby Branding may cancel an order due to unforeseen circumstances (e.g., Acts of God, supplier failures, labor disputes, natural disasters). In such cases, refunds will be processed via the original payment method.
        • Failure to make full payment within ten working days may also result in order cancellation. For orders valued above R10,000 that are cancelled, a 35% handling fee will be charged. Orders that have undergone the layout process cannot be canceled after ten working days.
        • Jibby Branding may also cancel an order if the Client breaches these Terms and Conditions, undergoes financial distress, or if a supplier fails to meet obligations. Jibby Branding is not liable for any damages arising from such cancellations.

 

    • Returns and Refunds
      • The Client must return goods to the designated point in original packaging.
      • All return requests must be submitted in writing. No returns or exchanges will be accepted without prior written approval from Jibby Branding.
      • The Client bears all return shipping costs. Non-faulty goods may incur a 35% handling fee.
      • Incorrect goods report(e.g. branding errors) must be made in writing within 5 days of receipt. Late complaints will be investigated, but replacements are not guaranteed.
      • If returned goods require a quality check and are found to match order details, they will be returned to the Client at their expense. If discrepancies are found, Jibby Branding will cover replacement and shipping costs.
      • For unwanted, undamaged, and unused goods, the Client must cover return shipping costs.
      • Delivery costs are non-refundable.
      • Exchanges for other products are treated as new orders.
      • Partial returns of orders may result in adjusted refunds based on order value and delivery thresholds.
      • Defective products must be reported within five days of receipt for inspection. 
      • Products returned for warranty claims must be in their original packaging and accompanied by proof of purchase.
      • Refunds below R100.00 will be credited to the Client’s account for future orders.
      • International refunds are only processed if paid into Jibby Branding’s Nedbank account; otherwise, credits will be issued for future orders.
      • Refunds will be processed within 30 days of return acceptance.
      • Purchases are subject to availability; if unavailable, refunds will be processed within 30 days.
      • Returns will only be accepted if they meet the following conditions:
        • The product is in its original packaging.
        • The product is accompanied by our invoice as proof of purchase.
        • No returns will be accepted for customized or printed items once production has begun.
        • If a product is found to be defective and covered under warranty, we may replace the item or issue a credit of equivalent value at our discretion.
      • Non-Returnable Items
        • Branded goods 
        • Unbranded workwear with reflective tape
        • Discounted or clearance items
        • Gift sets (unless faulty upon delivery)


    • Warranties
      • Our liability for defective goods is limited to repairing or replacing faulty items or issuing a credit for equivalent value. We do not warrant that goods are suitable for any specific purpose outside of their intended use.
      • In case of returned goods with no fault found, all associated costs will be passed on to the customer. 
      • The warranty will be void if there is misuse or abuse of the product, alterations made to it, or if it is used for purposes other than intended.
      • Some display goods have a 3-month limited print fade warranty. Jibby Branding is not responsible for branding done by third parties after purchasing unbranded goods. Warranties and guarantees are void if branding is performed externally.

 

    • Errors
      • Jibby Branding makes all reasonable effort to accurately reflect the description, availability, purchase price, and delivery charges of goods on its website. 
      • However, in the event of any errors (not due to gross negligence on our end), Jibby shall not be liable for any loss, claim, expense, or damages (whether consequential or otherwise) related to a transaction based on such errors. 
      • In cases of incorrect purchase prices, liability on our end is limited to refunding the client for any amounts already paid, as outlined in our Returns Policy.
      • To utilize this service, full payment must be received and reflected in our bank account prior to order confirmation.

 

8. Breach

    • Breach & Remedy
      • If either party breaches these Terms and fails to fix it within 7 days of written notice, the other party may:
      • a) Cancel the agreement, or
      • b) Demand immediate performance of obligations.
      • This does not affect the right to claim damages or legal relief.
    • Client Breach & Legal Action
      • If the Client is in breach and legal action is required, the Client must cover:
      • Delivery fees
      • Tracing fees
      • Legal costs (attorney and own client scale).
      • Jibby Branding may stop supply immediately upon cancellation or non-payment.

 

9. Intellectual Property and Disclaimer

    • Intellectual Property Rights
      • All intellectual property rights related to the branding materials supplied by Jibby Branding remain the property of the Company unless otherwise agreed upon in writing. 
      • By accessing this website, users are granted a limited, non-exclusive license to access and use the content provided for personal, non-commercial purposes. 
      • Users must not use, reproduce, modify, or distribute any content—including text, graphics, images, videos, and audio—without obtaining prior written consent from Jibby Branding, except as expressly permitted.
      • Any content submitted by users, including text, images, or videos, grants Jibby Branding the right to use, reproduce, modify, and adapt such submissions for fulfilling order requests. Jibby Branding will not claim ownership of users' intellectual property and will not use it for any other purpose without explicit consent. 
      • Users are responsible for ensuring that their submissions do not infringe upon any third-party intellectual property rights. 
      • Jibby Branding shall not be held liable for any copyright or trademark infringement arising from user submissions.

 

Disclaimer

Your use of this website is undertaken entirely at your own risk. You bear sole responsibility for any loss or risk arising from such use or reliance on the information provided. While we strive to ensure the accuracy and completeness of the content on this website, we provide no guarantees regarding its quality, timeliness, operation, integrity, availability, or functionality.

The website and all information provided therein are offered "as is" without any warranty, whether express or implied. This includes warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement as permissible under law. We disclaim any liability for direct, indirect, incidental, special, or consequential damages resulting from your access to or use of the website and its content unless otherwise mandated by applicable law.

We make no warranty that the information or files available on the website are free from viruses or other harmful data that may disrupt or compromise your computer system or network unless arising from our gross negligence or willful misconduct.

By using the website, you agree to indemnify and hold Jibby Branding harmless against any loss, claim, or damage arising from your use of the website or any linked third-party websites.

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