Terms and Conditions - Jibby Branding

Jibby Branding Terms and Conditions

Last Updated: 31 July 2025

Welcome! Thank you for visiting our official website. At Jibby Branding, we value your trust and are committed to protecting your privacy while providing exceptional services. These Terms and Conditions govern your use of our website and services, including the ordering, customization, sales, and delivery of promotional items, branding and/or office apparel.

These Terms and Conditions outline the rules and guidelines for interacting with our platform. By engaging with Jibby Branding, accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, we kindly ask that you refrain from using our services.

Our platform is designed to offer a seamless experience where you can explore a variety of customizable products tailored to meet your unique branding needs. From promotional office apparel to personalized branding solutions, our goal is to deliver quality products that reflect your vision while safeguarding your personal information.

1. Definitions

We are a private company specializing in supplying corporate branding. Our services encompass a wide range of branding solutions, including supplying promotional items, branding perfect for exhibitions and various marketing-related exercises, as well as corporate gifts and branded/unbranded office essentials.

Company: Refers to Jibby Branding.
Services: Includes all branding and promotional item services offered by the Company.
Client: Refers to any individual or entity that engages with the Company for its services.

By engaging with us, you are accepting and consenting to our practices regarding the processing of personal information as outlined in our privacy notice. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.

2. Service Agreement

By placing an order with us, you enter into a binding agreement with Jibby Branding. The details of the services, including pricing and timelines, will be outlined in this service agreement.

Prices for our services are subject to change without notice. All payments must be made as specified in our service agreement. Failure to make timely payments may result in delays or cancellation of services.

Jibby Branding does not sell products directly online. To place an order, customers must submit a quote request. Once the request is received, we will provide a quote for review. Upon review, should the quote be accepted, a Pro-forma invoice will be provided. Orders are only accepted once confirmed in writing and full payment has been received; verbal confirmations will not be accepted. Jibby Branding may accept or reject orders at its discretion. Acceptance depends on:

Written confirmation of the order is provided from the Client.
Stock availability.
Accurate product information (including price).
Receipt of payment – For orders R9,999.99 and below full payment, and for orders over R10,000.00 a 70% deposit or full payment for branded or unbranded orders.
Proof of payment is sent to the assigned branding consultant and money reflects in our bank account.

Payment of a deposit does not mean the order is accepted; the criteria above must be met for an order to be processed.

The Client is solely responsible for ensuring the ordered Products are correct and suitable for their intended purpose. Jibby Branding is not liable for any incorrect selection made by the Client.

3. Quotation

Jibby Branding will give the Client a quote for the requested products. This quote will be valid for the time stated on the quote, or if no time is specified, it will be valid for 14 days.
Quotes depend on the availability of products and may be corrected for honest mistakes by Jibby Branding.
Prices on quotes can change due to cost increases before the Client accepts the order.
Quotes depend on stock availability when the Client confirms the order, either by paying the 70% deposit or full cost of the order, as determined by Jibby Branding.

4. Payment & Order Release Terms

Price Adjustment

Prices for our services are subject to change without notice.
All prices will be invoiced in South African Rand (ZAR).
Quotations or proforma invoices are valid for 14 days from the quotation date, subject to stock availability.
Any price adjustments due to fluctuations in Merchandise Prices, freight charges, or other costs will be communicated through written notice and will be borne by the Client.
Orders will be processed at the price applicable at dispatch.

Deposit & Final Payment

A 70% deposit of the quoted or adjusted price is required before any Goods or Services are provided (this excludes Delivery charges).
The remaining 30% and any additional costs must be paid before delivery.
Orders under R10,000.00 require full payment upfront (this excludes Delivery charges).

Late Payments & Interest

If the balance is not paid within 7 days of request, interest of prime +4% will apply, along with daily storage fees.

Payment Methods

Accepted payment methods:
- Direct Bank Transfer/Payment (EFT).
- Jibby Branding does not accept cash payments.
International payments may require a processing period of 7 to 14 business days; orders linked to these transactions will be dispatched upon validation of payment.
It is the Client’s responsibility to confirm that the Products and Quantities on the invoice match what was ordered and at the agreed prices before payment. Any discrepancies found need to be reported to your Sales Representative in writing for corrections.

5. Artwork Approval and Branding Terms

Order Processing Timelines

Production timelines typically take 7-10 working days once the following conditions have been met:
- The date we receive signed approval of your artwork.
- Full payment received.
Please ensure that all artwork is provided in vector PDF format or high-resolution JPEG (minimum 3MB) along with the Pantone color code to avoid delays.

Approval Requirement

Jibby Branding will provide the Client with an artwork proof via email or another electronic format. This proof will show how the Client’s logo or image will appear on the Products. No production or further services will proceed until the Client has signed and returned the approved artwork. Artwork approvals will only be accepted in writing—no verbal approvals.

Permanent Branding

The Client must confirm in writing if permanent branding is required.

Artwork, Changes & Delays

Any requested changes to the artwork will require a new proof for approval, which may delay the delivery date.
Jibby Branding is not responsible for delays caused by artwork changes.
Any changes made after artwork approval and after plates/screens have been created will result in additional costs for the Client.

Client Responsibility

The Client must carefully review the artwork for errors (e.g., spelling, colors, sizing, image placement) before approval.
Jibby is not responsible for errors that were approved by the Client, including any resulting costs or damages.

Artwork File Ownership & Color Representation

If the Client cancels the order, Jibby Branding reserves the right to withhold the artwork files.
Colors displayed in electronic proof may differ from the final printed product due to screen variations.
Printing colors will be matched as closely as possible to Pantone references or supplied swatches. However, due to material differences, a 100% exact color match cannot be guaranteed. Jibby Branding is not liable for color variations.

Approval Deadline & Cancellation

The Client must approve the artwork within 7 calendar days of receiving the final layout.
If approval is not received within this period, the Products will be returned to the warehouse, and a cancellation fee of 35% of the total order value will apply.
Artwork approvals will not be accepted over the phone.

6. Limitations, Availability, and Liabilities

Stock Availability

Please be aware that product availability is limited and may vary based on stock levels.
If Products are unavailable after payment, Jibby Branding may cancel or modify the Order, offering alternatives or refunds.
Jibby Branding is not liable for any losses due to stock unavailability.
While we strive to maintain accurate descriptions and availability on our website, unforeseen circumstances may affect stock levels. If an item becomes unavailable after an order is placed, we will promptly notify you and provide a refund if necessary.
By placing an order or making a purchase, you acknowledge that you have read and understood these Terms and Conditions.
Furthermore, Jibby Branding shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the specific service in question. This ensures that while we aim to deliver quality products and services, our responsibility is confined to the value of your purchase.

Liability & Guarantees

Some Products are sold “as provided” without warranties for defects, and some services are provided without guarantees.
Jibby Branding is not liable for consequential damages, loss of profits, or third-party liabilities.
Jibby Branding is not responsible for damages due to misuse, abuse, or neglect of products or services.

7. Delivery, Cancellation, Returns and Warranties

Delivery of Goods and Ownership

Ownership remains with Jibby Branding until full payment is received.
Orders will be delivered within 7 to 10 working days after production is completed.
While we strive to keep our ETA dates up to date, unexpected delays from suppliers, shipping, or customs may still occur. As such, we cannot guarantee the accuracy of these estimated dates.
All deliveries will require a signature from the client as proof of receipt. If no one is available at the delivery address, a re-delivery will be attempted.
Should re-delivery fail, the products will be returned to our premises, and any additional delivery costs will be charged to the client.
Size & weight restrictions on bulky items apply—clients should confirm with Sales.
Jibby Branding will provide a courier quote, if needed.
Once paid, delivery will be arranged to the client’s address.

Delivery Terms

Delivery is to the front entrance unless agreed otherwise in writing.
Late or non-delivery liability is excluded—Jibby Branding is not responsible for losses due to delays.
The courier is deemed the client’s agent, regardless of who booked or paid for it.

Redelivery & Additional Costs

If delivery fails due to client error (incorrect address, refusal, or unclaimed order), the client must pay additional delivery costs.
Please be aware that delivery times are estimates only and may be impacted by events beyond our control; fulfillment is based on availability and orders may be delivered in parts.
If any damages or shortages occur, they must be reported within 24 hours of delivery, including photos.
Failure to report means the products are accepted in good condition.
Returns or refusals require prior written approval.
Jibby Branding is not liable for delays.

Cancellations

Once an order is confirmed, it becomes a binding contract and cannot be canceled or paused without incurring fees.
For confirmed orders not yet printed, a 35% cancellation fee will apply. If printing has commenced, a 100% cancellation fee is applicable.
Jibby Branding may cancel an order due to unforeseen circumstances (e.g., Acts of God, supplier failures, labor disputes, natural disasters). In such cases, refunds will be processed via the original payment method.
Failure to make full payment within ten working days may also result in order cancellation. For orders valued above R10,000 that are cancelled, a 35% handling fee will be charged. Orders that have undergone the layout process cannot be canceled after ten working days.
Jibby Branding may also cancel an order if the Client breaches these Terms and Conditions, undergoes financial distress, or if a supplier fails to meet obligations. Jibby Branding is not liable for any damages arising from such cancellations.

Returns and Refunds

The Client must return goods to the designated point in original packaging.
All return requests must be submitted in writing. No returns or exchanges will be accepted without prior written approval from Jibby Branding.
The Client bears all return shipping costs. Non-faulty products may incur a 35% handling fee.
Incorrect products report (e.g., branding errors) must be made in writing within 5 days of receipt. Late complaints will be investigated, but replacements are not guaranteed.
If returned, products require a quality check and are found to match order details, they will be returned to the Client at their expense. If discrepancies are found, Jibby Branding will cover replacement and shipping costs.
For unwanted, undamaged, and unused products, the Client must cover return shipping costs.
Delivery costs are non-refundable.
Exchanges for other products are treated as new orders.
Partial returns of orders may result in adjusted refunds based on order value and delivery thresholds.
Defective products must be reported within five days of receipt for inspection.
Products returned for warranty claims must be in their original packaging and accompanied by proof of purchase.
Refunds below R100.00 will be credited to the Client’s account for future orders.
International refunds are only processed if paid into Jibby Branding’s FNB account; otherwise, credits will be issued for future orders.
Refunds will be processed within 30 days of return acceptance.
Purchases are subject to availability; if unavailable, refunds will be processed within 30 days.
Returns will only be accepted if they meet the following conditions:
- The product is in its original packaging.
- The product is accompanied by our invoice as proof of purchase.
- No returns will be accepted for customized or printed items once production has begun.
- If a product is found to be defective and covered under warranty, we may replace the item or issue a credit of equivalent value at our discretion.

Non-Returnable Items

Branded goods
Unbranded workwear with reflective tape
Discounted or clearance items
Gift sets (unless faulty upon delivery)

Warranties

Our liability for defective goods is limited to repairing or replacing faulty items or issuing a credit for equivalent value. We do not warrant that goods are suitable for any specific purpose outside of their intended use.
In case of returned goods with no fault found, all associated costs will be passed on to the customer.
The warranty will be void if there is misuse or abuse of the product, alterations made to it, or if it is used for purposes other than intended.
Some display goods have a 3-month limited print fade warranty. Jibby Branding is not responsible for branding done by third parties after purchasing unbranded goods. Warranties and guarantees are void if branding is performed externally.

8. Breach

Breach & Remedy

If either party breaches these Terms and fails to fix it within 7 days of written notice, the other party may:
- a) Cancel the agreement, or
- b) Demand immediate performance of obligations.
This does not affect the right to claim damages or legal relief.

Client Breach & Legal Action

If the Client is in breach and legal action is required, the Client must cover:
- Delivery fees
- Tracing fees
- Legal costs (attorney and own client scale)
Jibby Branding may stop supply immediately upon cancellation or non-payment.

9. Intellectual Property and Disclaimer

Intellectual Property Rights:
All intellectual property rights related to the branding materials supplied by Jibby Branding remain the property of the Company unless otherwise agreed upon in writing.
By accessing this website, users are granted a limited, non-exclusive license to access and use the content provided for personal, non-commercial purposes.
Users must not use, reproduce, modify, or distribute any content—including text, graphics, images, videos, and audio—without obtaining prior written consent from Jibby Branding, except as expressly permitted.
Any content submitted by users, including text, images, or videos, grants Jibby Branding the right to use, reproduce, modify, and adapt such submissions for fulfilling order requests. Jibby Branding will not claim ownership of users’ intellectual property and will not use it for any other purpose without explicit consent.
Users are responsible for ensuring that their submissions do not infringe upon any third-party intellectual property rights.
Jibby Branding shall not be held liable for any copyright or trademark infringement arising from user submissions.

Disclaimer

Your use of this website is undertaken entirely at your own risk. You bear sole responsibility for any loss or risk arising from such use or reliance on the information provided. While we strive to ensure the accuracy and completeness of the content on this website, we provide no guarantees regarding its quality, timeliness, operation, integrity, availability, or functionality.

The website and all information provided therein are offered “as is” without any warranty, whether express or implied. This includes warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement as permissible under law. We disclaim any liability for direct, indirect, incidental, special, or consequential damages resulting from your access to or use of the website and its content unless otherwise mandated by applicable law.

We make no warranty that the information or files available on the website are free from viruses or other harmful data that may disrupt or compromise your computer system or network unless arising from our gross negligence or willful misconduct.

By using the website, you agree to indemnify and hold Jibby Branding harmless against any loss, claim, or damage arising from your use of the website or any linked third-party websites.